Resource Format: Video: Conference Presentation
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Bringing SNAP Benefits at Scale
This session from FormFest 2024 focused on how governments are scaling their SNAP benefits programs, with Maryland’s improved integrated benefits application and the Office of Evaluation Sciences’ changes to questions on the SNAP application.
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Scaling Out Government Assistance
This session from FormFest 2024 focused on how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
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Using human-centered design and low-code tech to inform unemployment insurance policy implementation
U.S. Digital Response partnered with the Department of Labor to design a human-centered, low-code solution for efficient retroactive unemployment benefit determination.
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Digital Public Benefits: Outlook 2025 at BenCon 2024
A panel of non-profit leaders discuss the future of digital public benefits, highlighting potential challenges and opportunities for 2025.
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Emerging Legal and Policy Trends in State and Federal AI Governance at BenCon 2024
BenCon 2024 explored state and federal AI governance, highlighting the rapid increase in AI-related legislation and executive orders. Panelists emphasized the importance of experimentation, learning, and collaboration between government levels, teams, agencies, and external partners.
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Digital Benefit Beacons: Where Policy Meets Practice at BenCon 2024
Michigan's UIA director, Julia Dale, is leading the agency through transition by prioritizing lived experience, hope, grit, and values. Virginia's SNAP Program Manager, Michele Thomas, highlighted the success of Sun Bucks, a summer EBT child nutrition program that fed over 700,000 kids in its first year.
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The RAGTag SNAPpers at Policy2Code Demo Day at BenCon 2024
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
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Visions for the Future at BenCon 2024
Leaders share their aspirations for excellence in digital benefits delivery and their reflections on BenCon and the work ahead.
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Friction! What Makes Getting Public Benefits So Hard and How Understanding Administrative Burdens Can Increase Access at BenCon 2024
Don Moniyhan shares specific burdens and how to measure their impacts.
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Team ImPROMPTu at Policy2Code Demo Day at BenCon 2024
The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
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All Things Artificial Intelligence
This session from FormFest 2024 walked attendees through some of the major changes AI is bringing to form design. Learn about the National Head Start Association’s use of AI to reduce administrative burden and the Canadian Digital Service’s tips for protecting government applications systems from AI.
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Administrative Burden: Policymaking by Other Means: Professor Don Moynihan
Professor Don Moynihan discusses how administrative burden is an effective tool to make it difficult for people to access certain types of benefits, noting that this is particularly harmful to communities of color.