This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
Describes the Principles of a Human-Centered Safety Net: Many Welcoming Doors, Easy to Understand, Clients Can Make Informed Decisions, Responsive to Changing Needs, Simple Actions
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
Code for America offers government agencies a general overview of getting started with implementing text messaging services for clear, responsive communication during the COVID-19 pandemic.
This guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for residents and caseworkers alike.
This toolkit provides individuals and organizations with guidance, drawn from learning and experience, on how to use administrative and other data to inform program improvements. It collects concrete strategies and practitioner-tested tools designed to advance these efforts. These materials were developed in pilot projects with local Temporary Assistance for Needy Families (TANF) agencies as part of the TANF Data Collaborative (TDC).
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this guide explores opportunities to advance equity in quantitative analysis, including by recognizing common biases (e.g., research and measurement bias).
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
This brief highlights key takeaways from APHSA’s work on young families, starting with an overview of the young families work and its early years, followed by key takeaways and highlights from its final year, ending with opportunities for future work in the young families space.
American Public Human Services Association (APHSA)
This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
