This working draft resource helps individuals with aligning their work with the needs of the communities they wish to serve, while reducing the likelihood of harms and risks those communities may face due to the development and deployment of AI technologies.
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This workshop guide offers teams an opportunity to jointly work toward understanding core problems impacting digital delivery in their organization. The guide is structured in two parts: (1) a Miro template and (2) a Facilitation Guide.
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
