Resource Format: Standards + Guidance
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Communications Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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SNAP Keys to Application Processing Timeliness
On-time approval and delivery of Supplemental Nutrition Assistance Program (SNAP) benefits are crucial to ensure food security, provide good customer service, and maintain trust.This document provides guidance on the most important strategies or “Keys” to achieving and maintaining acceptable timeliness rates.
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Policy Blueprint for the Use of Social and Behavioral Science to Advance Evidence-Based Policymaking
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
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Accessibility State of Colorado Guide to Accessible Web Services
A toolkit for State of Colorado employees to leverage to ensure all web services are accessible.
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Data State Data Maturity Assessment
This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.
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Human-Centered Design Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Human-Centered Design Federal Customer Experience: OMB Has Taken Actions to Implement Cross-Agency Priority Goals
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.
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IRS Direct File Pilot Program Filing Season 2024 After Action Report
The conclusion of the 2024 tax filing season marks the closure of the Direct File pilot, a yearlong effort to study the interest in — and feasibility of — creating a direct e-filing system as a new option for taxpayers to file federal income tax returns.
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Automation + AI Responsible Use of Generative Artificial Intelligence for the Federal Workforce
Thoughts from the U.S. Office of Personnel Management on the responsible use of generative artificial intelligence (GenAI) for the federal workforce.
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Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS urges states to review and improve their Medicaid and CHIP application processing timeframes to ensure compliance, timely coverage, and care, providing immediate and longer-term strategies for addressing application backlogs.
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Automation + AI HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.