This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents.
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
When COVID-19 hit, the State of New Jersey recognized the need to both receive data on the spread of the disease from the public and provide information to them on how to mitigate it.
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
This report outlines how modernizing unemployment insurance (UI) technology with a worker-centered approach can improve access, efficiency, and equity in the UI system.
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include child care applications.
The report beings by briefly describing the challenge that disabled workers face in accessing UI and the benefits of reforming the system to better serve these workers. The report then presents a list of considerations for UI reform in the areas of administrative process and technology improvements as well as considerations for policy change.
