Resource Format: Report
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Making Integrated Benefits Easy to Access Online and on Mobile Phones
This resource describes how different agencies have updated their systems to increase online and mobile access to benefits information and applications, including using text messages to share benefits information with residents.
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2024 Edition: Account Creation and Identity Proofing in Online Temporary Assistance for Needy Families (TANF) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include TANF.
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State WIC Agencies Use Federal Flexibility to Streamline Enrollment
State WIC agencies are leveraging federal flexibilities to simplify enrollment and increase participation among eligible families.
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Hunger Doesn’t Take a Vacation: Summer Nutrition Status Report 2024
This report reveals a drop in the number of children receiving nutrition over the summer following the loss of pandemic-era waivers.
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Cross Training Government Staff and Community Assisters on Multiple Benefits
The examples in this guide describe how peer-to-peer training and updated interview scripts can help connect residents to the benefits they are eligible for.
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Accessible Benefits Information: Reducing Administrative Burden and Improving Equitable Access
This guide highlights best practices in benefits access, showcasing how Michigan, New York City, and San José improve accessibility through plain language, multilingual translation, resident co-creation, and technology tools.
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Breaking Through the Noise: Building a Trusted Source of Information for COVID-19
When COVID-19 hit, the State of New Jersey recognized the need to both receive data on the spread of the disease from the public and provide information to them on how to mitigate it.
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Conducting Outreach for Benefits Cross Enrollment
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
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Centering Workers—How to Modernize Unemployment Insurance Technology
This report outlines how modernizing unemployment insurance (UI) technology with a worker-centered approach can improve access, efficiency, and equity in the UI system.
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State-level Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
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Digital Authentication and Identity Proofing in Child Care Assistance Program (CCAP) Applications
This page includes data and observations about authentication and identity proofing steps specifically for online applications that include child care applications.
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How to Improve Unemployment Insurance for People with Disabilities
The report beings by briefly describing the challenge that disabled workers face in accessing UI and the benefits of reforming the system to better serve these workers. The report then presents a list of considerations for UI reform in the areas of administrative process and technology improvements as well as considerations for policy change.