Resource Format: Article: Blog
-
User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
-
Defining a Roadmap for Procurement Transformation in Syracuse
Post from the Syracuse Procurement Team discussing their work in transforming procurement in Syracuse, NY.
-
An Examination of Medicaid Renewal Outcomes and Enrollment Changes at the End of the Unwinding
There were over 25 million Medicaid disenrollments in 2023, but national enrollment remained significantly above pre-pandemic levels at over 56 million, with notable state-level variations and near-recovery of child enrollment.
-
Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
-
FormFest 2024 Recap: Scaling Government Assistance
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the state of Maryland's Department of Social Services and the U.S. Department of Health and Human Services (HHS).
-
A pilot program to close benefits cliffs, co-designed with community members and service providers
A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.
-
Breaking into Civic Tech
A blog/guide from Chris Kuang for those interested in learning more about civic tech.
-
FormFest 2024 Recap: Reducing Form Burden at the Federal Level
An event recap from one of FormFest 2024's breakout sessions featuring speakers from DHS and the White House.
-
FormFest 2024 Recap: Bringing SNAP Benefits to Scale
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Maryland and the Office of Evaluation Sciences.
-
How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
-
Findsupport.gov: Creating a guide to help people navigate issues with mental health, drugs, or alcohol
This blog discusses a resource developed by the Digital Service at the Centers for Medicare & Medicaid Services (CMS) to assist individuals in navigating mental health, drug, or alcohol issues and connecting with appropriate support services. ​
-
New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.