Resource Format: Article: Academic
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“It’s Like Night and Day”: How Bureaucratic Encounters Vary across WIC, SNAP, and Medicaid
Using 83 interviews with Supplemental Nutrition Assistance Program (SNAP), Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), and Medicaid beneficiaries, and 35 interviews with staff from those programs, this paper examines how people differentiate their experiences across programs.
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Digital Identity Me, Myself, and My Digital Double: Extending Sara Greene’s Stealing (Identity) From the Poor to the Challenges of Identity Verification
This essay explores the challenges of identity verification and suggests several paths forward for more equitable systems.
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Simplified, mobile-friendly SNAP application increases application rates
From April 13, 2020 to July 31, 2020, individuals in Kentucky who were determined to be likely eligible for food stamps after completing mRelief’s eligibility screener were randomly assigned to be in either the treatment or the control group. mRelief’s simplified application led to a statistically significant increase in SNAP application completion - from 32% in the control group (status quo) to 59% in the treated group (mRelief).
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Data Matching and Verifying Client Data Using Linkages Across Benefit
Data linking is an important tool that lets benefits program administrators efficiently determine eligibility, and ensure that applicants receive all of the benefits for which they are eligible. This resource provides examples and practical guides that explain how to use existing regulations and data sharing agreements to transfer client information or eligibility status between benefit programs.
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Policy Does the Supplemental Nutrition Assistance Program Affect Hospital Utilization Among Older Adults? The Case of Maryland
Accounting for the strong effects of health care access, this study finds that SNAP is associated with reduced hospitalization in dually eligible older adults. Policies to increase SNAP participation and benefit amounts in eligible older adults may reduce hospitalizations and health care costs for older dual eligible adults living in the community.
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Human-Centered Design Calling all stakeholders: Group-level assessment (GLA)—A qualitative and participatory method for large groups
Group-level assessment (GLA) is a qualitative and participatory large group method in which timely and valid data are collaboratively generated and interactively evaluated with relevant stakeholders leading to the development of participant-driven data and relevant action plans. This article describes the methodological development and process of conducting a GLA and its various applications across the evaluation spectrum.
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Human-Centered Design Challenges of participation in large-scale public projects
This paper examines the challenges of participation in large-scale public projects. Taking its offset in a case-study of the development of a new public multimedia library, the paper discusses methods and values of Participatory Design in the face of the challenges that a project of this scale entails. These challenges concern how to address and manage a heterogeneous group of stakeholders and end-users, how to inform stakeholders and establish participation as a relevant activity, the development of new techniques and technologies to scaffold participation, and the interplay between iterative development and institutional transformation.
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Human-Centered Design Configuring participation: on how we involve people in design.
This paper explores three important questions for understanding how HCI configures participation; Who initiates, directs and benefits from user participation in design? In what forms does user participation occur? How is control shared with users in design? In answering these questions, the authors consider the conceptual, ethical and pragmatic problems this raises for current participatory HCI research. Finally, they offer directions for future work explicitly dealing with the configuration of participation.
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Human-Centered Design Design in the Public Sector: Toward a Human Centered Model of Public Governance
This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings. It also considers public design practices might signal the emergence of human-centered models of public governance that counterbalance more bureaucratic and analytical traditions.
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How Well Insured are Job Losers? Efficacy of the Public Safety Net
An extensive literature in economics documents large and persistent declines in earnings following involuntary job loss. Though Unemployment Insurance provides the largest buffer against lost income, due to the structure of the program, the neediest are less-well insured (in terms of dollars transferred and percentage of lost earnings replaced) compared to middle and higher income job losers. This has important implications in light of the historic number of job losses during the COVID-19 pandemic.
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Human-Centered Design After the toolkit: anticipatory logics and the future of government
Building on the concept of anticipatory governance, this article aims to show how approaches associated with foresight and design can enact an anticipatory logic which is necessary for public administrations to achieve their goals in the face of uncertainty and dynamic environments.
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Policy Does Administrative Burden Influence Public Support for Government Programs? Evidence from a Survey Experiment
It is hypothesized that if information about the existing screening mechanisms is highlighted and made salient, this will lead to greater approval of eligibility-based programs. The results of this study demonstrate the ways in which in which information regarding administrative burden can shape citizens’ support for eligibility-based programs.