Resource Format: Article: Academic
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Automation + AI 
Large Language Models (LLMs): An Explainer
In this blog post, CSET’s Natural Language Processing (NLP) Engineer, James Dunham, helps explain LLMs in plain English.
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Digital Identity 
Digital Identities and Verifiable Credentials
This article discusses the challenges of today’s centralized identity management and investigates current developments regarding verifiable credentials and digital wallets.
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Digital Identity 
What is a (Digital) Identity Wallet? A Systematic Literature Review
There is a growing interest in the concept of digital wallets, but no generally accepted definition of the concept or its features. This systematic review examines prior studies to offer a definition of digital identity wallets.
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Policy 
Fewer Burdens but Greater Inequality? Reevaluating the Safety Net through the Lens of Administrative Burden
This paper examines changes in administrative burden in U.S. social safety net programs, or the negative encounters with the state that people experience when trying to access and use the benefits for which they are eligible. While overall burdens have declined in most targeted programs, there is evidence of increasing inequality regarding who faces these burdens.
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Making Supplemental Nutrition Assistance Program Enrollment Easier for Gig Workers
This article explores some of the challenges gig workers face in enrolling in SNAP, as well as present and future policy solutions to ease access to SNAP.
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Diversity, Equity + Inclusion 
Medicaid And SNAP Advance Equity But Sometimes Have Hidden Racial And Ethnic Barriers
This article explores how although SNAP and Medicaid programs have succeeded in narrowing health and nutrition disparities, certain policies hinder goals of racial and ethnic equity, even though they do not explicitly mention race or ethnicity.
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Automation + AI 
The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments
Although the use of artificial intelligence (AI) chatbots in public organizations has increased in recent years, crucial gaps remain unresolved, and this paper explores adoption and implementation of chatbots in state government contexts.
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The Wait List as Redistributive Policy: Access and Burdens in the Subsidized Childcare System
This article theorizes the wait list as an underexamined vehicle of administrative burden. Focusing on the example of subsidized chidl care, the article's findings suggest wait lists as understudied but consequential sites of opaque policymaking that shape access to critical social services and the legibility of unmet need.
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“I Used to Get WIC . . . But Then I Stopped”: How WIC Participants Perceive the Value and Burdens of Maintaining Benefits
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
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Diversity, Equity + Inclusion 
Administrative Burdens and Economic Insecurity Among Black, Latino, and White Families
This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
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Automation + AI 
A Human Rights-Based Approach to Responsible AI
This paper argues that a human rights framework could help orient the research on artificial intelligence away from machines and the risks of their biases, and towards humans and the risks to their rights, helping to center the conversation around who is harmed, what harms they face, and how those harms may be mitigated.
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Automation + AI 
Who Audits the Auditors? Recommendations from a Field Scan of the Algorithmic Auditing Ecosystem
Through a field scan, this paper identifies emerging best practices as well as methods and tools that are becoming commonplace, and enumerates common barriers to leveraging algorithmic audits as effective accountability mechanisms.