Year: 2024
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SNAP Language Access Study
The study investigates how state agencies administering SNAP comply with Title VI of the Civil Rights Act by providing language access for individuals with limited English proficiency (LEP).
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Vermont’s Digital Equity Plan
Vermont’s Digital Equity Plan describes the current state (barriers as well as assets) and strategy for implementation in the future.
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What is Digital Identity?
In this updated primer, the DBN introduces the concept of digital identity, and provides brief snapshots of digital identity-related developments internationally and in the U.S.
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AI Data Readiness Checklist
A data artificial intelligence (AI) checklist from the Commonwealth of Virginia.
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My File NYC — PATH Pilot Case Study
My File NYC is a document storage and sharing website that provides New York City residents a safe place to store and share vital documents when applying for City services.
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Loss of Medicaid Coverage During the Renewal Process
This study examines national trends in the use of and spending on oral anticoagulants among U.S. Medicare beneficiaries from 2011 to 2019.
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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The Product Model in Government
The article suggests that applying a product model to government agencies can enhance service effectiveness and public impact.
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Policy2Code Demo Day at BenCon 2024: Video and Recap
The Policy2Code Prototyping Challenge explored utilizing generative AI technology to translate U.S. government policies for public benefits into plain language and code, culminating in a Demo Day where twelve teams showcased their projects for feedback and evaluation.
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AI-Ready: An Evaluation Guide for Health and Human Services Agencies
This is a practical tool designed to help government agencies make informed, responsible decisions about adopting AI technologies.
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Welcome to FormFest
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.
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How IRS Direct File Demystified Tax Forms and Built Trust
This mainstage session from FormFest 2024 featured behind-the-scenes stories about the IRS’ work to turn tax forms from static PDFs into a user friendly digital experience.