The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.
A workshop led by Elham Ali on integrating the principles of human-centered design and equity to Artificial Intelligence (AI) design, use, and evaluation.
The Othering & Belonging Institute offers insight into research processes. The article is a part of the Institute's Transformative Research Toolkit, which focuses on centering lived experiences, valuing diverse ways of knowing, and influencing narratives and policies.
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
This resource helps individuals with aligning their work with the needs of the communities they wish to serve, while reducing the likelihood of harms and risks those communities may face due to the development and deployment of AI technologies.
The team examined how AI, specifically LLMs, could streamline the case review process for SNAP applications to alleviate the burden on case workers while potentially improving accuracy.
The blog post emphasizes advancements in digital services, user engagement, and inter-agency collaborations that enhanced public access to government services.
Webinar that shares Nava’s partnership with the Gates Foundation and the Benefits Data Trust that seeks to answer if generative and predictive AI can be used ethically to help reduce administrative burdens for benefits navigators.
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
