Year: 2021
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Going Big with Human-Centered Redesign
This guide provides practical insights for benefits administrators on redesigning benefits systems using human-centered design to ensure all eligible residents can access crucial social safety net resources.
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Assessing Your WIC Certification Practices
The Assessing Your WIC Certification Practices guide by the Center on Budget and Policy Priorities (CBPP) provides state and local WIC agencies with a framework to evaluate and improve their certification and enrollment processes to enhance access and participation.
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Code for America and GetYourRefund.org Non-filer Learnings and Recommendations
This report outlines key lessons and recommendations from Code for America's collaboration with the Voluntary Income Tax Assistance program, which served over 800,000 clients via GetYourRefund.org.
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Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program
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Implementing Paid Family and Medical Leave: Lessons for State Administrators from Research in New Jersey
The "Implementing Paid Family and Medical Leave" report examines New Jersey's experience with paid leave programs, offering insights and recommendations for effective policy design and implementation.
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What Happens When People Feel Ownership Over Their Benefits
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.
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The IRS as a Benefits Administrator
The IRS is arguably the single most critical benefits administrator in the country, given its responsibility for tax credit-based relief programs, and COVID-19 relief payments. Despite these programs’ incredible progress in reducing poverty, and despite great strides by the IRS to implement them successfully, accessing IRS benefits remains too difficult for many low-income families. This report presents a comprehensive agenda to increase benefit coverage rates, simplify Americans’ interactions with the IRS, and decrease the portion of IRS benefits diverted to third parties.
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The Government Is Helping People Pay Rent, But Something’s Gone Wrong
This report describes the rent relief challenges during the pandemic, as well as a few possible fixes to help the next round of aid distribution.
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The Government has a Rare Chance to Modernize its Outdated Tech Systems. They Can’t Afford to Waste it.
Part of the $1.9 trillion recovery package that Biden signed into law includes a $1 billion grant to the Technology Modernization Fund. The fund’s purpose is to help federal agencies upgrade their cybersecurity and modernize their technology. The TMF is a chance for federal agencies to move toward a responsive model of government, where people quickly and easily access the resources they need.
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The Cash Assistance Implementation Playbook
The purpose of this document is to outline possible technical approaches to supporting a cash assistance program.
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Technology, Accessibility, and the Child Tax Credit
Code for America's GetCTC portal simplifies access to the Child Tax Credit for low-income families by providing a mobile-friendly, bilingual platform for streamlined tax filing.
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Researching Inequities in a Public Benefits Program with a Racial Equity Framework, 7 Takeaways
This article examines how applying a Racial Equity Framework reveals systemic inequities in the Earned Income Tax Credit (EITC) program, offering insights into barriers faced by marginalized communities and potential solutions.