This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
GuardRails is an experimental new approach to streamline the annual SNAP recertification process by leveraging targeted text messaging and automated voice messages in multiple languages to “nudge” people at the right time with the right information to help them through the recertification process.
This fact sheet describes a study demonstrating that Benefits Data Trust’s Outreach and Application Assistance increased SNAP participation more than seven-fold, reducing Medicaid spending and improving health in North Carolina.
User research requires working as a team, since it necessitates running sessions with participants, observing and moderating research sessions, analyzing and synthesizing results, as well as communicating results effectively.
County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
This paper outlines common challenges agencies face while administering benefits and gives examples of how technology can streamline the process. It also discusses the importance of user-centered design, and the necessity of utilizing technology as part of a holistic strategy to implement public benefits.
What Works Cities helps local governments improve residents’ lives by using data and evidence effectively to tackle pressing challenges. The Certification Assessment helps cities benchmark their progress and develop a roadmap for improvement.
As part of its ongoing commitment to streamline access to benefits by Californians in need of assistance, the California Department of Social Services is exploring electronic options to help simplify and modernize the processes for obtaining required verifications for CalFresh and CalWORKs eligibility. This report lays out a set of options and opportunities for consideration, as well as a list of key verification considerations that would benefit both clients and staff.
Study examining cross-state inequality in social safety net programs due to decentralized social provision. The authors find substantial cross-state inequality in provision, with increased inequality due to the devolution of authority under the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA).
It is frequently assumed that when rules are implemented as code, a rules engine is necessary. However, it is possible for policy people and engineers to effectively work together to code logic that drives technological system without needing a mediating rules engine at all.
NYC's official resource for teens and young adults, including: peer & professional support, family support, education, health care, housing, employment, and other resources to help young people thrive.
