Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.
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Transforming The City of Boston’s Procurement: Cultivating Strategic Relationships for Streamlined Solutions
The second event in the Digital Service Network’s summer event series, Let’s Get Digital, focused on the City of Boston’s transformative journey to streamline its procurement processes.
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Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
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Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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Policy2Code Demo Day Recap
A recap of the twelve teams who presented during the Policy2Code Prototyping Challenge Demo Day at BenCon 2024.
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BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online
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Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
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Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
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Government Digital Service Team Tracker
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
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Let’s Get Digital
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Toward Sound, Explicit Theories of Change for Digital Service Teams
The Digital Service Network is publishing two essays to kick-start new (or super-charge existing) theories of change for government Digital Service teams.
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Creating a Culture of Digital Service in the City of Philadelphia
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.