Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.
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Forms A Full-On Form Frenzy: A FormFest 2024 Profile
A profile on FormFest speakers Alan Holcomb and John Ownes, featuring stories about their motivations for working on public sector form innovation.
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Forms Improving Service in Portland and New York: A FormFest 2024 Profile
A profile on FormFest speakers Greg Clapp, Josh Gregor, Sophia Tareen, Sourabh Chakraborty, featuring stories about their motivations for working on public sector form innovation.
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Human-Centered Design New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
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Buying Design Services Transforming The City of Boston’s Procurement: Cultivating Strategic Relationships for Streamlined Solutions
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Human-Centered Design Building Bridges: The Power of IT-Digital Service Collaboration in Arizona’s Government Service Delivery
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Customer Experience (CX) Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state's efforts to improve residents’ experiences accessing government programs.
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Digitizing Policy + Rules as Code Policy2Code Demo Day Recap
A recap of the twelve teams who presented during the Policy2Code Prototyping Challenge Demo Day at BenCon 2024.
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Human-Centered Design BenCon 2024 Recap
A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online
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Human-Centered Design Helping Government Agencies Understand and Invest in Their Capacity for Digital Delivery
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Human-Centered Design Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
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Government Digital Service Team Tracker
Tracking government digital service teams across the U.S. When done well, digital government services can create more accessible pathways to resources, promote greater uptake of essential programs, and foster greater trust in government. Government digital service teams (DSTs) help facilitate the digital transformation of essential government experiences, and their proliferation across U.S. governments over the […]
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Let’s Get Digital