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Publications
The DBN and DSN regularly publish original research and storytelling publications. Explore all of our publications.Â
Showing 58 Results
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Change Management The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
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Change Management Procurement Transformation in the City of Syracuse: A Digital Service Network Spotlight
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Cross-Sector Insights From the Rules as Code Community of Practice
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Human-Centered Design Standardizing and Digitizing Government Forms in Canada: A Digital Service Network Spotlight
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Human-Centered Design Hiring Spotlight: Maryland Family and Medical Leave Insurance
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Accessibility Reforming the form: a step toward more effective government
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Digital Benefits Network: 2023 Year in Review
Recap the work and achievements of the Digital Benefits Network in 2023.
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Digital Identity Promising Practices for Digital Identity in Public Benefits
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Change Management Crafting Digital Policy in the Open in British Columbia: A Digital Service Network Spotlight
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Digital Benefits Wishlist: Insights from Bencon 2023
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Automation + AI What the Digital Benefits Network is Reading on Automation
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Digital Identity Project Snapshot: Cal-ITP Eligibility Verification for Transit Benefits