Digital Service Network 2024 Year in Review
Explore the publications, resources, events, and convenings produced by the Digital Service Network in 2024.
Digital Service Network 2024 Year in Review
The Digital Service Network (DSN) empowers governments to use human-centered strategies to deliver digital services that meet the needs and expectations of the people who use them.
We’re so excited about all the great work we did together in 2024 and look forward to another year of growth, connection, and learning in 2025.
Publications
In 2024 we published 27 new spotlights, tools, resources, and recaps. We believe that by documenting and sharing stories in government digital service delivery, we can inspire others and elevate promising practices. We also leverage our research to document changes in the landscape while evaluating and disseminating leading-edge approaches to government digital service delivery.
Top 3 Most Viewed DSN Publications
Across the 27 publications we shared this year these were the top three most viewed.
Government Digital Service Team Tracker
The Beeck Center for Social Impact + Innovation’s Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
State-level Digital Transformation Policy Scan
Delve into our exploration of the executive orders, legislation, and administrative rules and guidance that shape government digital transformation across states and territories with our database and visualization tools.
Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the New York State Executive Chamber—Gabe Paley, Tonya Webster, and, Luke Charde to learn more about the state’s efforts to improve residents’ experiences accessing government programs.
Spotlights
We showcased the work of nine governments from across the country in our Spotlight Series. DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
Research and Toolkits
We published new research, resources, and toolkits. We research and learn about digital transformation work across the landscape to spark conversation and advance best practices. We also strive to make the work we do replicable, by creating toolkits, templates, and resources to make the research we conduct actionable.
Read More From The DSN
The DSN publishes regular publications, stories, resources, and more.
Network
The DSN continues to grow and expand! We connect digital government leaders and engage through our communities of practice that promote sharing and replication of proven approaches to improving government service delivery. We’re thankful for our members and our shared commitment to using human-centered strategies to improve government for all.
Network Metrics
Key Highlights
- We’re a community of +4,900 practitioners.
- Our network spans all levels of government from 58 U.S. states and Canadian provinces/territories.
- We welcomed +3,900 new members into the DSN this year.
- More than 50% of our network currently works within a government organization.
Join The DSN
Invite your colleagues and friends to join the DSN, as we continue to tackle new challenges together in 2025.
Communities of Practice (CoPs)
We are proud to convene two communities of practice (CoPs) and we are grateful for the thoughtful ideas, questions, and conversations we had this year as a community. CoPs are groups of individuals who come together through shared goals or passions to improve practices and outcomes by interacting and supporting each other.
Community Metrics
Key Highlights
- We welcomed 126 new members to our CoPs this year! Our CoPs support +300 practitioners, spanning all levels of government and 32 U.S. states and Canadian provinces/territories.
- The UX CoP offered a shared learning opportunity over the summer focused on Civilla’s stakeholder engagement and storytelling course – seven practitioners from across the country and representing county, city, state, and federal governments participated in the four week cohort.
- The CDSO CoP hosted 23 CDSOs from governments across the U.S. gathered for two days on Georgetown University’s campus to share, learn, and strategize about how they work to deliver equitable, accessible, and efficient digital services.
- Michaela Caudill and Kelly Henderson presented about the DSN’s approach to developing communities at The Impacts of Civic Technology Conference with their talk titled: “Communities of practice for government: crowdsourcing knowledge and ideas for digital government services”
Join A CoP
Learn more about our CoPs and, if you’re a current government employee, indicate your interest.
Digital Government Hub
In October 2024, we launched the new Digital Government Hub in collaboration with the Digital Benefits Network (DBN) and American Public Human Services Association (APHSA). It is a dynamic, open-source reference library for anyone using design, data, and technology to improve and enhance government service delivery.
Key Highlights
- The Digital Government Hub contains over 1,300 resources and examples.
- The Digital Government Hub had more than 12,000 unique visitors since its launch in October 2024.
- Visitors from more than 100 different countries accessed the Hub.
- The most viewed resource on the site, the SNAP Eligibility Calculator, received over 405 total views.
- We welcomed Ashlee Sellung, our new Digital Government Hub Coordinator, to the team.
Top Resources and Examples
Of all the resources and examples on the Digital Government Hub, these were the most viewed.
- SNAP Eligibility Calculator
- Government AI Readiness Index 2023
- AI-Powered Procurement: Harnessing AI’s Potential for More Efficient State Procurement Practices
- AI-Powered SNAP Modernization: Analysis of Policy Issues Impacting the Use of Artificial Intelligence in SNAP Case Processing
- Benefits Playbook for Designing Human-Centered Applications
Submit Content
Consider submitting your content to the Digital Government Hub.
Events
We gathered practitioners from across the world for our events to hear more about how government teams are fostering key relationships and innovating form design to improve government service delivery.
Key Highlights
- We hosted four events with +2,300 attendees.
- We hosted a three-part event series highlighting teams fostering key relationships between digital and IT (State of Arizona), procurement (City of Boston, MA), and leadership (State of New York).
- We co-hosted FormFest with Code for America, highlighting teams at all levels of government making government better through forms.
FormFest 2024
We published nine profiles about speakers at FormFest 2024:
- Running Into the Fire: A FormFest 2024 Profile
- Less Jargon, More Compassion: A FormFest 2024 Profile
- Embracing Improvisation to Improve City of Reykjavik Forms: A FormFest 2024 Profile
- Contemplating Future Uses for AI in Forms: A FormFest 2024 Profile
- Form Improvements to Increase Access to Childcare: A FormFest 2024 Profile
- Framing the Triangle: A FormFest 2024 Profile
- Weathering the Financial Aid Firestorm: A FormFest 2024 Profile
- A Full-On Form Frenzy: A FormFest 2024 Profile
- Improving Service in Portland and New York: A FormFest 2024 Profile
Let’s Get Digital
We published three event recaps from our summer event series:
Explore Past Events
Check out our YouTube channel to watch past event recordings.