Produced By: Local/Municipal Government: Agency
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User Testing for Community-Focused Design
Example of call for user experience participation from the City of St. Paul, Minnesota.
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Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Defining a Roadmap for Procurement Transformation in Syracuse
Post from the Syracuse Procurement Team discussing their work in transforming procurement in Syracuse, NY.
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Rules as Code Demo Day | Demo 2: NYC Benefits Platform Screening API | Song Hia and Ethan Lo
At Rules as Code Demo Day we heard from Song Hia of the NYC Mayor’s Office for Economic Opportunity and Ethan Lo of the NYC Office of Technology and Innovation who demoed the NYC Benefits Platform Screening API which provides machine-readable calculations and criteria for benefits screening that power the ACCESS NYC screening questionnaire. This makes it easier for NYC residents to discover multiple benefits they may be eligible for. The City is now extending the API to support the new MyCity platform, a one-stop shop for all services and benefits.
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Syracuse University Procurement Equity Study
Report from the Syracuse University’s Center for Policy Design and Governance assessing the City of Syracuse's equity in procurement.
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User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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ACCESS NYC Github
Github page with ACCESS NYC’s code for benefits outreach and eligibility.
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Cool Commute: Improving extreme heat resilience with unified transit data
Cool Commute is a mobile-friendly digital tool designed to collect real-time data from commuters experiencing extreme heat.
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New York State’s Digital Evolution: Championing User-Centric Service Delivery Through Visionary Leadership
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
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Long Beach Tree Map: Creating a tree map to grow and care for urban forests
The Long Beach Tree Map shows trees throughout the Long Beach region which centralizes, organizes, and visualizes information regarding where and how many trees as well as their type.
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Forms From Coast to Coast
This mainstage session from FormFest 2024 featured form innovations from the City of New York, NY and the City of Portland, OR.
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2024 Open Data Progress Report
This report shines a light on all the efforts that keep Open Data running, raises awareness about the latest information available from the City, and provides a glimpse into the upcoming changes and additions to our platform.