Produced By: Federal/National Government: Agency
-
Digital Identity Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines.
-
Automation + AI Introduction to AI with a focus on Counter Fraud
Raising awareness to counter fraud professionals of AI and potential uses in the detection and prevention of fraud.
-
Summer EBT Outreach Toolkit
This toolkit helps implementing agencies (as well as other stakeholders and partners) promote the Summer EBT program, also known as SUN Bucks. These resources can help ensure families know about the new program and understand how to use their benefits.
-
Summer EBT Implementation Toolkit
The following documents serve as a resource to assist states, tribal organizations, and territories in preparing to implement Summer EBT in 2024.
-
Communications Plain Language: Foundations 101 Webcast
This is a video recording of a NASWA Feb 2024 webinar on plain language presented for UI state leaders. Slides are also available.
-
Digital Identity Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
-
Digital Identity DHS Biometric Technology Rallies
The Department of Homeland Security's Biometric and Identity Technology Center (BI-TC) has hosted Biometric Technology Rallies to test new and emerging biometric technologies since 2018. This website hosts information about the 2022 and 2023 rallies.
-
Human-Centered Design Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
-
Human-Centered Design Improving Unemployment Insurance Applications with CX Principles
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application.
-
Communications How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
-
Human-Centered Design How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
-
Automation + AI Use of Advanced Automation in SNAP
This memo provides state agencies with guidance on allowable use of advanced automation technologies. FNS encourages and supports state agencies’ use of advanced automation technologies to enhance the administration of SNAP and foster public trust, both in SNAP and in the state agencies’ systems, within the framework of statutory and regulatory requirements.