Organization: U.S. General Services Administration (GSA)
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Digital Identity 
A large-scale study of performance and equity of commercial remote identity verification technologies across demographics
This study assesses five commercial RIdV solutions for equity across demographic groups and finds that two are equitable, while two have inequitable performance for certain demographics.
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Communications 
Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Accessibility 
Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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User Research 
Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Human-Centered Design 
Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Automation + AI 
AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Human-Centered Design 
Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Automation + AI 
Generative AI and Specialized Computing Infrastructure Acquisition Resource Guide
This website is designed to help Federal purchasers acquire generative artificial intelligence (AI) and specialized computing infrastructure for their organizations.
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Digital Identity 
Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines. Federal agencies can perform a Digital Identity Risk Assessment (DIRA) to determine the appropriate identity, authenticator, or federation level outlined to access an application. While this playbook was written for U.S. Federal Agencies, it can be tailored to fit any organization.
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Digital Identity 
Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
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Human-Centered Design 
Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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Automation + AI 
AI Guide for Government: A Living and Evolving Guide to the Application of Artificial Intelligence for the U.S. Federal Government
This guide is intended to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.