Organization: U.S. General Services Administration (GSA)
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Public Participation and Community Engagement Toolkit
This toolkit is designed to support government agencies in evaluating the effectiveness of their public participation and community engagement (PPCE) activities.
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TTS made a lasting impact with civic tech in FY24
The blog post emphasizes advancements in digital services, user engagement, and inter-agency collaborations that enhanced public access to government services.
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10x FY22 Impact Report
This impact report details the program's expansion and key achievements in delivering innovative technology solutions that enhance public services.
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Accessibility for Teams
A ‘quick-start’ guide for embedding accessibility and inclusive design practices into your team’s workflow.
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Is it working? Measuring the performance of your texting program
Cathay Beil, GSA, provides an overview of the importance of measuring program performance and outlines best practices.
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Beyond Translation: Delivering Effective Non-English Messages
Sheev Davé, Product Manager at Notify.gov (GSA), provides an overview of what makes an effective multilingual translation through the principles of designing tools that have the ability to have conversations, meeting communities where they are, use of plain language and prioritize tricky topics, key life events and using trusted delivery sources.
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Analysis Plan: Increasing Medicaid Renewals with Text Message Reminders
Through an innovative pilot and evaluation, this project aims to improve ongoing Medicaid coverage using the Notify.gov service.
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plainlanguage.gov
Plainlanguage.gov is the United State's federal government's website for improving communication with the public
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Reducing Administrative Burden in Pandemic Relief and Economic Recovery Programs
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
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U.S. Public Participation Playbook
A resource for government managers to effectively evaluate and build better services through public participation
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Balancing Security and Customer Experience During Digital Account Creation and Authentication for Benefits Delivery at BenCon 2024
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
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The Integral Pillars for Digital Benefits Delivery: Access, Security, and Accuracy at BenCon 2024
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.