Organization: U.S. Digital Response (USDR)
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What we learned from talking to 27 families about their experiences applying for child care benefits
This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
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Improving Unemployment Fraud Reporting with User Research
User research + design kit in for improving the UI fraud reporting experience, available in English and Spanish
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Making Government Services Inclusive for LGBTQ+ People
Blog post authored by U.S. Digital Response discussing best practices for creating inclusive, accessible, and affirming government services for LGBTQ+ populations gleaned from their recent work in the City of Boston.
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Digital Public Benefits: Outlook 2025 at BenCon 2024
A panel of non-profit leaders discuss the future of digital public benefits, highlighting potential challenges and opportunities for 2025.
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Strengths and Weaknesses of Low-Code/No-Code Tools
Understanding the strengths and weaknesses of the available low-code/no-code tools will help you pick the right tool for the job and balance their sometimes significant weaknesses with their tremendously valuable strengths.
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How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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Thinking Like an Engineer: Selecting and Working with Low-Code/No-Code Tools
Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
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8 Tips for Governments to Mitigate Call Center Volume
This article describes tangible steps state governments can take to manage call volume.
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Low-Code/No-Code Tools: Implementation and Insights from the Field
An overview on how U.S. Digital Response has used low-code/no-code tools internally as well as with our government partners
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A Field Guide for Financing Public-Sector Integrated Data Systems and Evaluation
This guide provides practical financing strategies for governments to build, maintain, and expand integrated data systems (IDS) and evaluation capacity using federal and non-federal funding sources.
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NJDOL Benefits Eligibility Tool
A beta version of a screening tool that lists benefits programs that New Jersey residents can use to determine what benefits they are eligible for.
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Race and Inequity in Identity Proofing Methods
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.