Organization: U.S. Department of Labor (DOL)
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Insights and Successes: American Rescue Plan Act Investments in Unemployment Insurance Modernization
This report details the use of the historic investment of $1 billion in funding from the American Rescue Plan Act (ARPA) to the Department of Labor and state unemployment (UI) agencies to modernize state UI programs.
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Artificial Intelligence and Worker Well-Being: Principles and Best Practices for Developers and Employers
These principles and best practices for AI developers and employers to center the well-being of workers in the development and deployment of AI in the workplace and to value workers as the essential resources they are.
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Improving Unemployment Insurance Applications with CX Principles
This resource contains principles and examples of high-impact improvements to consider making in different parts of the online application.
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Unemployment insurance modernization: Examples from states and territories in their unemployment insurance modernization journeys
The U.S. Department of Labor is working with states, territories, and the public to develop strategies to continuously improve the nation’s unemployment insurance (UI) systems.
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Building Resilience Action Area 5: Ensuring Equitable Access to Robust Benefits and Services
This section of the Building Resilience plan outlines strategies to expand access to unemployment insurance (UI) for underserved populations and improve benefit adequacy through system reform, outreach, and data-driven equity efforts.
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Building Resilience Action Area 7: Strengthening Reemployment and Connections to Suitable Work
This section of the Building Resilience plan outlines strategies to improve reemployment outcomes for unemployment insurance (UI) claimants by expanding access to services, updating work search requirements, and increasing use of Short-Time Compensation programs.
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The UI Lexicon Project
To better understand the problem and find potential solutions, the U.S. Department of Labor conducted an exploratory UI Lexicon research project.
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Unemployment Insurance Equitable Access Toolkit
The Unemployment Insurance Equitable Access Toolkit contains common equity recommendations, promising practices, and insights, represented visually as a different floor of an agency office building, compiled in one interactive document.
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Customer Experience Principles for Unemployment Insurance
The blog post sets up a foundational perspective on CX principles for the state UI agencies.
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Identity Verification for Unemployment Insurance (UI) Claims
This program letter from the Employment and Training Administration Advisory System, U.S. Department of Labor to State Workforce Agencies highlights the importance of identity verification in ensuring the proper payment of unemployment benefits and provide guidance to states on required administrative procedures.
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Unemployment Insurance IT Modernization Strategy
This U.S. Department of Labor (DOL) strategy outlines a roadmap for modernizing the Unemployment Insurance (UI) system to enhance efficiency, equity, and access for workers.
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Unemployment Insurance Claim Status Playbook
The U.S. Department of Labor provides a playbook to help state workforce agencies enhance communication with unemployment claimants by offering clear, proactive updates on claim statuses, thereby improving claimant satisfaction and reducing call center inquiries.