A high-level primer that explains what it takes to stand up and operate an open-source, one-way government notification service for sending text messages and emails.
A case study documenting the creation, pilot, impact, and eventual sunset of a government text-messaging service used to improve how agencies communicate with the public.
An impact report summarizing how a small public-sector innovation team tested, built, and piloted shared digital services to reduce administrative burden in public benefits delivery.
A practical guide for government teams on how to design, test, and run effective public text message campaigns for benefits and service communications.
This is a job description for the role of Diversity, Equity, Inclusion, & Accessibility Technology Advisor from the Technology Transformation Services (TTS).
