This session from FormFest 2024 focused on how governments are scaling their SNAP benefits programs, with Maryland’s improved integrated benefits application and the Office of Evaluation Sciences’ changes to questions on the SNAP application.
A profile on FormFest spearker’s Barry Roeder, Barabara Deffenderfer, Glenn Brown, and Izzie Hirschy-Reyes highlighting how the Bay Area Housing Finance Authority and its partners use AI and human-centered design to streamline paper housing applications.
This FormFest profile highlights how the Colorado Behavioral Health Administration redesigned its complaint submission form using empathy, human-centered design, and trauma-informed research methods to make the process more accessible, compassionate, and secure for all users.
This FormFest profile spotlights the New Jersey State Office of Innovation’s Feedback Widget team, which collects resident input across state websites to improve services and empower agencies to act on real-time feedback.
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
