Organization: Digital Service Network
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FormFest 2024 Recap: Welcome to FormFest
An event recap from one of FormFest 2024's opening main stage featuring speakers from the Commonwealth of Pennsylvania, State of Maryland, Beeck Center for Social Impact + Innovation, and Code for America.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
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Digital Inclusion in Montgomery County Public Libraries: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
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Building a User Research Compensation Process from the Ground Up in Saint Paul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Ashley O’Brien, user experience designer for the City of Saint Paul, MN, about the flexible and resourceful approach she took to reach people across the city.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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Contemplating Future Uses for AI in Forms: A FormFest 2024 Profile
A profile on FormFest speaker Paul Craig, featuring stories about his motivations for working on public sector form innovation.
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FormFest 2024 Recap: Improving Forms Through Service Design
An event recap from one of FormFest 2024's breakout sessions featuring speakers from Digital Service Teams across the United States and the Department of Veteran Affairs.
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Grounded in Collaboration: Seattle’s Journey to Building a Human-Centered Honoraria Policy: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the examples we host in the Digital Government Hub in context.
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Welcome to FormFest
This mainstage session from FormFest 2024 included conversations about form design, accessibility, user experience, and data collection to show how good forms can build trust and confidence in government.