The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
Across the United States, a number of state and local governments are embarking on digital transformation efforts. This case study is part of the Beeck Center’s Digital Service Teams project, which is learning how leading government digital service units are introducing new approaches to service delivery. Beeck Center researchers are documenting work as it happens, including analyzing challenges and opportunities, and disseminating this information to benefit both the people of New York City and collaborators in other governments.
The Digital Service Network worked closely with stakeholders from the Texas Education Academy (TEA) to develop resources for a structured approach in helping identify and better understand core challenges in government digital delivery.
The team developed an application to simplify Medicaid and CHIP applications through LLM APIs while addressing limitations such as hallucinations and outdated information by implementing a selective input process for clean and current data.
For the Digital Service Network’s (DSN) final installment of its summer event series, Let’s Get Digital, we heard about New York State’s (NYS) human-centered design (HCD) journey and how relationships between leadership and digital service teams have been pivotal in advancing user-centric service delivery.
During the call, we heard from two speakers: April Dunlap, Policy Administrator for Arizona’s Department of Economic Security and Professor Michele Gilman, Venable Professor of Law and Associate Dean for Faculty Research and Development at the University of Baltimore School of Law.
We kicked off Rules as Code Demo Day with Alex Soble of 18F and Mike Gintz of 10x presenting their Eligibility APIs Initiative that explores whether APIs and rules as code might improve the efficiency and effectiveness with which federal public benefits programs communicate their policy to states. They demonstrated their original prototype, and how the open source code has now been extended into several initiatives.
This resource outlines strategies for cross-enrollment outreach, which can break down silos between programs and reach applicants who may be eligible for under-enrolled benefits programs.
A comprehensive resource guide providing an overview of mobile driver’s licenses (mDLs) in the United States, including their implementation status, technical standards, and key privacy and accessibility considerations.
This introductory guide explains the core concepts of digital identity and how they apply to public benefits programs. This guide is the first part of a suite of voluntary resources from the BalanceID Project: Enabling Secure Access and Managing Risk in SNAP and Medicaid.
DGN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.
