NYC Opportunity collaborated with the Administration for Child Services (ACS) to design a family-centered process for prevention services, addressing confusion and lack of choice in the current system. By creating tools like the Provider Profile and Family Voice booklet, the team empowered families to choose providers based on their needs while ensuring their feedback reaches ACS. The project aims to improve family experiences and communication with ACS, with plans to expand through testing and future innovations like a web portal.
In this updated primer, the DBN describes how identity proofing and authentication show up in public benefits applications and outlines equity and security concerns raised by common identity proofing and authentication methods.
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
A panel of experts discuss the application of civil rights protections to emerging AI technologies, highlighting potential harms, the need for inclusive teams, and the importance of avoiding technology-centric solutions to social problems.
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
This report examines how the U.S. federal government can enhance the efficiency and equity of benefit delivery by simplifying eligibility rules and using a Rules as Code approach for digital systems.
The UI Technology Coordinating Coalition hosted a virtual conversation on April 13, 2023 focused on recent developments in unemployment insurance (UI) modernization efforts with guests from the U.S. Department of Labor's Office of UI Modernization and the Illinois Department of Employment Security.
This publication explains current state integrated eligibility and enrollment (IEE) system implementation processes, approaches, and opportunities for future processes and technologies. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
This publication summarizes a body of research about how state benefits administering agencies build and maintain integrated eligibility and enrollment (IEE) systems. It is an easy to reference guide for state administrators, legislators, advocates, and delivery partners.
