Human-Centered Design Unemployment Insurance Delivery: Streamlining the unemployment experience for Michigan workers and employers This project portfolio page details a human-centered service design partnership with the Michigan Unemployment Insurance Agency (UIA) to revitalize and streamline the state's unemployment benefits system following crisis-level strain. Civilla2020
Data Sprint 1 Report | Michigan Cross-Enrollment | Increasing cross-enrollment between unemployment insurance and supporting benefits in Michigan Lack of cross-enrollment between unemployment insurance and public benefits in Michigan leaves many claimants without essential support. Civilla2020
