This session from FormFest 2024 focused on improving service delivery by hearing about work in multiple cities to rapidly digitize service delivery and work by the Department of Veteran Affairs around implementing service design principles in form revisions.
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
Practitioner Picks is a new quarterly series designed to add fresh resources to the Digital Government Hub’s library, helping people improve government digital service delivery. Each issue spotlights resources chosen by practitioners in a specific service delivery area along with their insights on why these picks are valuable additions to the Hub. In this edition, our contributors round up resources to help bring housing services into the digital age.
This FormFest profile examines how Massachusetts’ Department of Early Education and Care is modernizing its child care benefits system through human-centered design, making verification and application processes simpler, more compassionate, and more efficient for families and staff.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
Across the United States, a number of state and local governments are embarking on digital transformation efforts. This case study is part of the Beeck Center’s Digital Service Teams project, which is learning how leading government digital service units are introducing new approaches to service delivery. Beeck Center researchers are documenting work as it happens, including analyzing challenges and opportunities, and disseminating this information to benefit both the people of New York City and collaborators in other governments.
Nava PBC developed a prototype API and digital screener in Montana to streamline eligibility and enhance program access, illustrating how API standards could improve interoperability and modernize WIC systems nationwide.
