Organization: 18F
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Tips for capturing the best data from user interviews
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
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Gathering feedback with customer panels
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
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Testimony to the Michigan Senate Appropriations Committee on Technology Project Funding Appropriations
Waldo Jaquith from 18F gives testimony to the Michigan Senate Appropriations Committee on how to efficiently appropriate money to technology projects.
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18F Engineering Hiring Guide
This guide covers the engineering selection process, from resume review to turning over a candidate to HR for an offer.
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18F User Experience Design Guide
The 18F User Experience Guide covers approaches to research and design.
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18F Methods Collection
A collection of tools to bring human-centered design into your project.
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Barriers to Government’s Adoption of User-centered Design — And How To Address Them
In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.
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Visual Designer
This is a job description for the role of Visual Designer from the 18F.
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Content Strategist
This is a job description for the role of Content Strategist from the 18F.
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Strategist
This is a job description for the role of Strategist from the 18F.
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Consulting Software Engineer
This is a job description for the role of Consulting Software Engineer from the 18F.
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Product Manager (IT Specialist)
This is a job description for the role of Product Manager (IT Specialist) from the 18F.