Location: Pennsylvania (PA)
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City of Philadelphia Equitable Community Engagement Toolkit
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
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Creating a Culture of Digital Service in the City of Philadelphia
Sara Hall, the City of Philadelphia Director of Digital Services joined the GovLove podcast to chat about her team and work.
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Pennsylvania Executive Order 2023-08 – Bolstering Service Delivery Through a Digital Experience Strategy
Executive Order issued by Pennsylvania Governor Josh Shapiro bolstering service delivery through the creation of a digital experience strategy
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When the “Wrong” Words Can Help People Find the Right Services
A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America.
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Project Snapshot: Trauma-Informed Homelessness Service Interactions and Strategy
The report highlights a project to improve the Philadelphia Office of Homeless Services' (OHS) prevention and intake processes by implementing trauma-informed practices. In collaboration with staff, participants, and trauma experts, the project aimed to reduce distress for those accessing services while equipping staff with tools and training to better manage trauma-related interactions, creating a more supportive and empathetic service environment.
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Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
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Senior Research Designer
This is a job description for the role of Senior Research Designer from the City of Philadelphia Office of the Chief Administrator (CAO).
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Senior Civic Innovation Specialist
This is a job description for the role of Senior Civic Innovation Specialist from the City of Pittsburgh Department of Innovation and Performance.
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Innovation Coordinator
This is a job description for the role of Innovation Coordinator from the City of Philadelphia Office of Innovation & Technology.
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Benefits Launch Express
Created by Benefits Data Trust, Benefits Launch Express is a high-level eligibility screening and assistance finder available to Philadelphia residents. The tool screens eligibility for 29 programs and is estimated to take up to 10 minutes to complete.
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Simple Changes Can Make a Big Difference for Clients Accessing Government Benefits
Our work with Pennsylvania to implement user experience and user interface changes shows that innovation can be easier to implement than it might seem.
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BenePhilly SNAP Demonstration Project
This report summarizes preliminary findings from BenePhilly’s 18 months of operation (June 2010–December 2011).