Location: Maryland (MD)
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User Research 
MCPL User Survey Materials
The folder for conducting user surveys for the Montgomery County Public Libraries website redesign includes materials such as Homepage Usability Questions and a comprehensive Website Survey. These tools are designed to gather user feedback on the homepage's functionality and overall website experience, helping inform improvements that align with user needs and expectations.
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User Experience + Product (UX) 
MCPL Top Library Content Staff Engagement Exercise – Dot Vote
This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data. The activity is designed to challenge perceptions about website usage and gather insights to inform future website realignment based on customer needs and strategic priorities.
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Human-Centered Design 
MCPL Website Redesign Drafts
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.
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Human-Centered Design 
MCPL Website Redesign General Plan
The Montgomery County Public Libraries (MCPL) website redesign plan outlines how to improve user access to resources through inclusive design and better navigation. It also shares goals of best practices in UX design with the public library community to promote digital equity. The project involves collaboration with the MCPL Digital Strategies Team and other partners, focusing on redesigning content for early literacy, teens, and children.
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Automation + AI 
State of Maryland Interim GenAI Guidance
Interim guidance on the use of Generative Artificial Intelligence (GenAI) in the State of Maryland.
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Talent + Hiring 
Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Human-Centered Design 
Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Automation + AI 
Catalyzing the Responsible and Productive Use of Artificial Intelligence in Maryland State Government
Executive order from the State of Maryland on the topic of artificial intelligence (AI)
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Talent + Hiring Civic Designer
This is a job description for the role of Civic Designer from the City of Baltimore Mayor's Office of Innovation.
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Talent + Hiring 
Innovation Manager
This is a job description for the role of Innovation Manager from the Montgomery County.
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Streamlining SNAP for the Gig Economy
This issue brief explores how states can leverage existing policy to better support self-employed workers. The Simplified Self-Employment Deduction option available to state SNAP programs is a key example of one such supportive policy. This brief discusses the advantages of this policy option, and highlights the experiences of officials in Alabama, Maryland, Nebraska, and South Carolina, in addition to offering a roadmap for other states.
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Data 
Data Steward Playbook
City of Baltimore Data Steward Playbook to support City Data Stewards in running data governance within their agency