Location: California (CA)
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People Lead the Way: How GetCalFresh has adapted qualitative research during a public health crisis
This article describes how Code for America conducted qualitative research within its GetCalFresh application by asking families to tell them about their familial, housing, and financial situations. From client messages, they gathered information regarding how to make changes to their product to keep their work people-centered.
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Designing Inclusive Digital Services in San Jose
Applying UX research methods, the City of San Jose worked to improve how low-income and non-English speaking residents engaged with My San Jose, a website and mobile app for residents to report neighborhood issues to cities. They used a Spanish and Vietnamese translator to conduct interviews with target users, then detailed major findings and corresponding recommendations in this report.
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Technical Architect
This is a job description for the role of Technical Architect from the State of California.
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City of Santa Ana Website Feedback Form
The City of Santa Ana's website feedback form.
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Enterprise Architect
This is a job description for the role of Enterprise Architect from the State of California.
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Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
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State of California Benefits and Risks of Generative Artificial Intelligence Report
A report from the State of California presenting an initial analysis of where generative AI (GenAI) may improve access of essential goods and services.
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UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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Technology Executive Toolkit
Resource Guide developed by the State of California to support on-boarding of individuals entering technology leadership positions.
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State of California: Benefits and Risks of Generative Artificial Intelligence Report
This report on the use of Generative AI in State government presents an initial analysis of the potential benefits to individuals, communities, government and State government workers, while also exploring potential risks.
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State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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COVID-19’s Impact on the Social Safety Net
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.