Location: California (CA)
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A pilot program to close benefits cliffs, co-designed with community members and service providers
A human‑centered co‑design project aimed at improving how low‑income residents discover and access public benefits in Humboldt County.
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The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
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When the “Wrong” Words Can Help People Find the Right Services
A short article appearing in the 3/14/23 edition of GovLoop by contributor Greg Jordan-Detamore from Code for America.
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UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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Data Scientist
This is a job description for the role of Data Scientist from the State of California.
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Summer of CX Webinar Series: Principles to Improve CX
This webinar discusses the White House Executive Order and federal agency guidance for improving customer experience in public benefit programs.
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The State Hub Roadmap: CDSS CalFresh and CalWORKs Streamlining Verifications
The State Hub Roadmap outlines a strategy to streamline eligibility verification for CalFresh and CalWORKs by integrating electronic data systems.
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State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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People Lead the Way: How GetCalFresh has adapted qualitative research during a public health crisis
This article describes how Code for America conducted qualitative research within its GetCalFresh application by asking families to tell them about their familial, housing, and financial situations. From client messages, they gathered information regarding how to make changes to their product to keep their work people-centered.
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Product Manager, Platforms & Infrastructure
This is a job description for the role of Product Manager from the San Francisco Digital Services.
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Overcoming Barriers: Finding Better Ways to Ask GetCalFresh Applicants About Income
County workers typically spend most of their time trying to get income information right during eligibility interviews. This article provides several recommendations for asking about income, accounting for cognitive biases, under-reporting, and complexities in reporting income.
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Overcoming Barriers: Helping Self-Employed Applicants Access Their Full CalFresh Benefit
This article discusses how Code for America enhanced the CalFresh application process to better assist self-employed individuals in accessing their full benefits by clarifying self-employment definitions and simplifying income verification.