Location: California (CA)
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Digital Identity 
California Employment Development Department: Identity Proofing Questions for Vendors
This artifact shows questions that the California EDD asked identity proofing vendors to respond to during a 2023 technology acquisition process.
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Communications 
City of Santa Ana Website Feedback Form
The City of Santa Ana's website feedback form.
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Product Management 
City of Santa Ana Guiding Principles
Guiding principles for the City of Santa Ana's website overhaul
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Automation + AI 
State of California GenAI Guidelines for Public Sector Procurement, Uses and Training
The State of California government published guidelines for the safe and effective use of Generative Artificial (GenAI) within state agencies, in accordance with Governor Newsom's Executive Order N-12-23 on Generative Artificial Intelligence.
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Accessibility 
San Francisco Digital Accessibility and Inclusion Standard
City and County of San Francisco's Digital Accessibility and Inclusion Standard which ensures equitable access to all of digital services and web content for San Franciscans.
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Human-Centered Design 
Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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Human-Centered Design 
User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Diversity, Equity + Inclusion 
California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Automation + AI 
State of California Benefits and Risks of Generative Artificial Intelligence Report
A report from the State of California presenting an initial analysis of where generative AI (GenAI) may improve access of essential goods and services.
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Automation + AI 
State of California: Benefits and Risks of Generative Artificial Intelligence Report
This report on the use of Generative AI in State government presents an initial analysis of the potential benefits to individuals, communities, government and State government workers, while also exploring potential risks.
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Procurement 
California Employment Development Department: Identity Proofing Demo Day Presentation
This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
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Digital Identity 
California Employment Development Department: User Persona Scoring
This scoring matrix from the California Employment Development Department (EDD) shows how the agency evaluated vendor proposals for a new identity proofing approach, based on vendors' ability to serve different user personas.