The 2023 UI modernization strategy from the U.S. Department of Labor focuses on improving the UI system by addressing longstanding challenges related to outdated technology, inequitable access, and administrative inefficiencies.
The strategy emphasizes enhancing customer experience, reducing fraud while maintaining program integrity, and providing states with resources to upgrade digital infrastructure. Key initiatives include expanding mobile-friendly access, integrating data-sharing capabilities, and supporting states in adopting human-centered design principles. By prioritizing these improvements, the strategy aims to ensure that unemployed workers can access timely and accurate benefits while strengthening the overall resilience of the UI system.
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