Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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ACCESS NYC
ACCESS NYC is an online public screening tool that residents can use to determine the City, State, and Federal health and human service benefit programs for which they are eligible.
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Youth Growing Up NYC
Growing Up NYCÂ is mobile-friendly website that makes it simple for families to learn about and access city programs, as well as services and activities available to New York residents.
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Digitizing Policy + Rules as Code Eligibility Rules: Reusable SNAP API
Github page with a reusable SNAP API from 18F’s Eligibility APIs project.
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Digitizing Policy + Rules as Code OpenFisca: Write rules as code
OpenFisca provides a syntax for writing Rules as Code.
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Generation NYC
NYC's official resource for teens and young adults, including: peer & professional support, family support, education, health care, housing, employment, and other resources to help young people thrive.
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CARES Act Stimulus Payments Have Reached 160 Million Households — But Could Reach Millions More
Though the CARES Act provided much-needed relief to millions of Americans, around 5-10 million of the most vulnerable American households have not yet received their full payment. This report lays out a set of technical fixes regarding the delivery of the first stimulus payments, a set of fixes to address other critical tax credits, and several medium-term reforms to increase earned income tax credit (EITC) access for low-income families.
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Digitizing Policy + Rules as Code Rapid Implementation of Policy as Code
Policy changes are often dynamic and occur quickly, but they can only create impact once implemented. The Eligibility APIs Initiative at 18F shares an example from their work that shows the potential for rapid, accurate policy implementation as code.
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Communications Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume I: Background, Efforts in Brief, and Related Initiatives
Demand for public benefits is rising in response to continued economic pressure on vulnerable people, in addition to changes in eligibility rules for some safety net programs. This report summarizes existing benefits access efforts, studies the successes and challenges of benefits expansion efforts through a subset of in-depth case studies, and analyzes the potential for sustaining, expanding, and replicating successful efforts.
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States Are Using Much-Needed Temporary Flexibility in SNAP to Respond to COVID-19 Challenges
Since March 2020, states have been using temporary SNAP (food stamps) flexibility to provide emergency benefit supplements, and ease program administration during the pandemic. These options have allowed states to deliver more food assistance to struggling families, help manage intense administrative demands, and ensure that participants maintain much-needed benefits.
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Data Eligible Low-Income Children Missing Out on Crucial WIC Benefits During Pandemic
The share of WIC-eligible families participating in the program has declined, though the number of individuals eligible for WIC has likely grown substantially. By working together, state WIC, Medicaid, and SNAP leaders can use data to assess the extent to which WIC is reaching eligible families and enroll more of them.
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Human-Centered Design Cell Phones as a Safety Net Lifeline
Eligible people struggle to maintain their case status for critical safety net services, often due to administrative hurdles and poor communication. Code for America piloted text message reminders to support Louisianans, which helped clients avoid costly churn. Text messages are an underrated, efficient solution for human service agencies to meet client expectations and improve case outcomes.
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Human-Centered Design 18F Methods: Journey Mapping
18F describes journey mapping: a visualization of the major interactions shaping a user’s experience of a product or service. This allows design teams to view a service through the perspective of the user and incorporate their learnings throughout the development process.