California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
This report provides detailed guidance for states on how to verify compliance with and exemptions from Medicaid work reporting requirements established under H.R. 1.
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
The Policy2Code Prototyping Challenge explored utilizing generative AI technology to translate U.S. government policies for public benefits into plain language and code, culminating in a Demo Day where twelve teams showcased their projects for feedback and evaluation.
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
The existing system for evaluating state safety net programs does not adequately capture the human experience of accessing services. This new National Safety Net Scorecard is a more meaningful set of metrics that can effectively asses the true state of the current program delivery landscape and measure progress over time, creating a more human-centered safety net.
The New York State WIC program website provides access to nutritious foods, nutrition education, breastfeeding/chestfeeding support, and referrals to eligible pregnant, breastfeeding, and postpartum individuals, infants, and children up to age five.
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
This study evaluates the use of RPA technology by three states to automate SNAP administration, focusing on repetitive tasks previously performed manually.
