Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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IRS Direct File Pilot Program Filing Season 2024 After Action Report
The conclusion of the 2024 tax filing season marks the closure of the Direct File pilot, a yearlong effort to study the interest in — and feasibility of — creating a direct e-filing system as a new option for taxpayers to file federal income tax returns.
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Human-Centered Design ‘They’re Stealing Food From My Kids’: SNAP recipients and the struggle against EBT Theft
EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
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Automation + AI AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Communications Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
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Automation + AI Responsible Use of Generative Artificial Intelligence for the Federal Workforce
Thoughts from the U.S. Office of Personnel Management on the responsible use of generative artificial intelligence (GenAI) for the federal workforce.
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Accessibility Vermont’s Digital Equity Plan
Vermont’s Digital Equity Plan describes the current state (barriers as well as assets) and strategy for implementation in the future.
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Accessibility User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.
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Accessibility Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS urges states to review and improve their Medicaid and CHIP application processing timeframes to ensure compliance, timely coverage, and care, providing immediate and longer-term strategies for addressing application backlogs.
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Procurement Keys to a Healthier Digital Future: Interoperability, Open Protocols, and Tech Governance
This research brief summarizes the ideas and recommendations from sessions with dozens of cross-sector stakeholders within the technology ecosystem to identify conditions for better, healthier, more secure digital ecosystems that could help guide the next generation of open protocols and platforms.
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Policy Measuring psychological burdens in access to U.S. social programs
This report contributes to the quantitative measurement of psychological burdens by examining a case study of a single social program: the Supplemental Nutrition Assistance Program, by considering new quantitative measures of the psychological burdens faced by SNAP applicants.
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Accessibility State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.