Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
Is there something missing from our library?

Search and filters
Search for the topic or resource you're looking for, or use the filters to narrow down results below.
Results
-
States Can Reduce Medicaid’s Administrative Burdens to Advance Health and Racial Equity
The Center on Budget and Policy Priorities (CBPP) report discusses how reducing administrative burdens in Medicaid can enhance health outcomes and promote racial equity.
-
Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.
-
Summer of CX Webinar Series: Improving CX for Benefit Access
This webinar session discusses how to address customer experience challenges presented by digital identity in public benefit programs.
-
2023 SNAP State Options Report
This report summarizes 19 SNAP policy options (in effect as of Oct. 1, 2023) and waivers (implemented as of July 1, 2023) chosen by SNAP state agencies (50 states, the District of Columbia, Guam, and Virgin Islands) in federal fiscal year (FY) 2023.
-
Text to Connect: Data Collection Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn.
-
Using Data-Driven Outreach to Improve Access to Public Assistance Programs in North Carolina
This case study series highlights innovative state strategies to improve data coordination between SNAP and Medicaid agencies and increase access for eligible people.
-
LA’MESSAGE Demo and Scripts
LA’MESSAGE is a one-way text messaging service developed by Code for America in partnership with Louisiana to broadcast reminders and guidance to residents enrolled in and eligible for SNAP, Medicaid, TANF, and WIC at key points throughout the benefits enrollment and renewal process.
-
Decoded: Digital Identity in Public Benefits (Webinar)
In this webinar, the Center on Budget and Policy Priorities and the Digital Benefits Network explored key terms related to digital identity, and provided ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients.
-
Effective Strategies to Collect Address Changes from Medicaid Beneficiaries via State Websites
As a part of Benefit Data Trust (BDT)’s Medicaid Churn Learning Collaborative, BDT has created a memo describing strategies for states to collect current mailing addresses of Medicaid beneficiaries in advance of the Medicaid continuous coverage requirement — in effect under the federal public health emergency — unwinding.
-
Using SNAP Data for Medicaid Renewals Can Keep Eligible Beneficiaries Enrolled
The report discusses how state Medicaid agencies can utilize Supplemental Nutrition Assistance Program (SNAP) data to streamline the Medicaid renewal process, thereby maintaining coverage for eligible beneficiaries.
-
COVID-19’s Impact on the Social Safety Net
California’s SNAP program faced record application volume due to the COVID-19 crisis, and other states must anticipate similar demand. This post summarizes key takeaways from GetCalFresh’s real-time data and client communications, and offers recommendations for how other states can implement effective responses.
-
New Jersey’s Worker-centered Approach to Improving the Administration of Unemployment Insurance
This paper describes the policy choices, business practices, and technology innovations that the State of New Jersey is employing to ensure that the right people get benefits — accurately and on time.