This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
This playbook offers a comprehensive guide to enhancing unemployment benefits systems, focusing on claimant-centric approaches, equitable access, and actionable steps for state agencies.
In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.
Together, the Kansas Department for Children and Families (DCF) and Department of Health and Environment (KDHE) are working to design and build a sustainable process to improve cross-enrollment for families eligible for both the Supplemental Nutrition Assistance Program (SNAP) and the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). This report outlines how Kansas will integrate data matches between SNAP and WIC—as well as targeted outreach— within the ongoing business processes of the agencies to help streamline the experience of accessing nutrition supports for clients. These functions will contribute to the agencies’ shared goal of reducing rates of food insecurity in Kansas.
American Public Human Services Association (APHSA)
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's integrated online application that includes SNAP and Medicaid.
This blog discusses how the “Big Beautiful Bill” (H.R. 1) contains provisions that undermine SNAP and warns that states will be burdened by its fiscal and administrative impact.
This research used observational research with unemployment insurance (UI) claimants to identify pain points in the application process and inform customer experience improvements.
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
This case study describes Nava's with the state of Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) agency to build an eligibility screener tool.
The U.S. Digital Response collaborated with a state workforce agency to develop a multilingual, user-friendly system for retroactive Pandemic Unemployment Assistance (PUA) applications, enhancing claimant comprehension and reducing administrative strain.
