Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Accessibility Usability Starter Kit
Here are some tools and templates to help you create better user experiences.
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Human-Centered Design Why Governments Should Prioritize UX for Everyone
Through our research understanding the government digital service field and what workers in this field need, we want to help strengthen those existing roles and establish more pathways for promotion and career support, as well as help other teams recognize the value of these skills and create new roles.
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User Research Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
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User Research 7 Ways to Ignite User-Centered Design at Your Agency
Some tips for success when introducing user-centered design (UCD) to your organization.
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User Research 18F Methods Collection
A collection of tools to bring human-centered design into your project.
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User Research How User Research Can Help
Blog discussing how user research can help improve your agency’s benefits implementation, service delivery workflows, and procurement.
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User Research UX Research Cheat Sheet
A list of user research methods and activities that can help decide which to use and when.
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User Research City of St. Paul User Experience Participation Legislation
Policy from the City of Saint Paul to provide compensation to those participating in user experience research and usability testing.
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Why defining your product is an essential question in government digital services
One of the most important questions in government digital services is "what is our product?". Teams that can identify their products are more likely to prioritize improvements in the best interest of the underlying service. And as a result of their work, Veterans, their family members, seniors, Medicare patients, and others have more successful and efficient interactions with the critical government services they need.
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Application Modernization is an Imperative for State Governments
NASCIO and VMware conducted a study during 2022 on the topic of state government application modernization. This study included an online survey and detailed individual interviews of state and territorial CIOs. The report presents findings from this research, key recommendations and a playbook for moving forward with application modernization.
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Procurement Modular Procurement: A Primer
This research brief explores the different philosophies and implementation methods of modular procurement, including the advantages and disadvantages of each method, and the cultural and structural changes a procurement office should consider when making the switch to modular procurement.
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Product Management How to use product operations to scale the impact of government digital services
Ad Hoc has found that product operations can help scale impact by putting objective indicators at the center of product decision-making. The team has seen success in supporting product thinking at agencies like the Department of Veterans Affairs (VA), where they made it easier for Veterans to access employment and education assistance and for caregivers to receive needed support.