This guide touches on everything from Code for America’s core research philosophy, to our approach to ethics and trauma-informed research, to specific research methods. It also includes plenty of practical tips on planning and executing research, as well as how to synthesize your findings into action.
This report describes C-Stat 2.0, an updated version of the the Colorado Department of Human Services’ performance-based analysis strategy that allows them to better focus on and improve performance outcomes that enhance people’s lives.
The Administration for Children and Families’ Office of Family Assistance (OFA) worked with 18F to replace its legacy data reporting system through product management training, user research, and an assisted acquisition.
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and reducing filing burdens.
The Temporary Assistance for Needy Families (TANF) Data Collaborative Pilot Initiative is a component of the TANF Data Innovation project. The 30-month pilot offered technical assistance and training to support cross-disciplinary teams of staff at eight state and county TANF programs in the routine use of TANF and other administrative data to inform policy and practice.
When people hit the moment in the HealthCare.gov sign-up process where they need in-person help, they’re likely frustrated and at risk of abandoning the process altogether. To help, Ad Hoc designers on the Centers for Medicare & Medicaid Services (CMS) Find Local Help team extensively researched user pain points and used human-centered design to create a tool that respects the stress users may experience and delivers the information they need as quickly and simply as possible.
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
This report examines the extent to which proposed options included in the Student Food Security Act, Let Students Eat proposal, and the EATS Act impact specific demographics of students, either by increasing access or by streamlining the process for qualifying students to demonstrate eligibility.
This report celebrates 50 years of improving maternal and child health in the U.S. through WIC and offers advancements, challenges, and solutions for the future.
The team developed an AI-powered explanation feature that effectively translates complex, multi-program policy calculations into clear and accessible explanations, enabling users to explore "what-if" scenarios and understand key factors influencing benefit amounts and eligibility thresholds.
