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How States Can Improve Generative AI’s Role in Disability Empowerment
Recommendations for states to consider when working with AI vendors throughout the procurement and implementation process
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Enabling Principles for AI Governance
A report from the Center for Security and Emerging Technology (CSET) discussing enabling principles for artificial intelligence (AI) governance.
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SNAP Keys to Application Processing Timeliness
This document provides guidance on strategies to achieve and maintain acceptable timeliness rates for SNAP benefit approval and delivery.
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Blueprint for the Use of Social and Behavioral Science to Advance Evidence-Based Policymaking
This Blueprint is a whole-of-government effort that aims to provide a resource to assist federal decisionmakers in leveraging social and behavioral science to improve policy and program design and delivery.
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State of Maryland Interim GenAI Guidance
Interim guidance on the use of Generative Artificial Intelligence (GenAI) in the State of Maryland.
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Benefits Cliffs Coaching with the Atlanta Fed’s CLIFF Tools: Implementation Evaluation of the National Pilot
The Atlanta Fed’s CLIFF tools provide greater transparency to workers about potential public assistance losses when their earnings increase. We find three broad themes in organization-level implementation of the CLIFF tools: identifying the tar- get population of users; integrating the tool into existing operations; and integrating the tool into coaching sessions.
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Technology Executive Toolkit
Resource Guide developed by the State of California to support on-boarding of individuals entering technology leadership positions.
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Talent Toolkit
This resource provides strategies, practical examples, and templates for attracting, developing, and retaining a high-performing digital service workforce.
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State of Colorado Guide to Accessible Web Services
A toolkit for State of Colorado employees to leverage to ensure all web services are accessible.
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State Data Maturity Assessment
This assessment aims to help states gain a comprehensive understanding of their successes and shortcomings in their data strategies and enhance their strategic and tactical plans.
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Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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Federal Customer Experience: OMB Has Taken Actions to Implement Cross-Agency Priority Goals
The 2021 President’s Management Agenda identified federal customer experience as a priority area for improvement. GAO was asked to review OMB and selected federal agencies’ efforts to improve federal customer experience.