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“I Used to Get WIC . . . But Then I Stopped”: How WIC Participants Perceive the Value and Burdens of Maintaining Benefits
This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
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Diversity, Equity + Inclusion Administrative Burdens and Economic Insecurity Among Black, Latino, and White Families
This study investigates how administrative burdens influence differential receipt of income transfers after a family member loses a job, looking at Unemployment Insurance, Temporary Assistance for Needy Families, and the Supplemental Nutrition Assistance Program.
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Automation + AI The Equitable Tech Horizon in Digital Benefits Panel
Hear perspectives on topics including centering beneficiaries and workers in new ways, digital service delivery, digital identity, and automation.This video was recorded at the Digital Benefits Conference (BenCon) on June 14, 2023.
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Recent Developments in Unemployment Insurance Modernization
The UI Technology Coordinating Coalition hosted a virtual conversation on April 13, 2023 focused on recent developments in unemployment insurance (UI) modernization efforts with guests from the U.S. Department of Labor's Office of UI Modernization and the Illinois Department of Employment Security.
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Human-Centered Design Lightning Talks at BenCon 2023
Lightning talks on innovative ideas, approaches, and pilots to understand and improve benefits delivery. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Human-Centered Design Recoding America at BenCon 2023
Jennifer Pahlka, Deputy CTO in President Obama’s Administration and author, shares her new book, Recoding America on how government must be equipped for digital delivery in order to meet ambitious policy goals. This video was recorded at the Digital Benefits Conference (BenCon) at Georgetown University on June 14, 2023.
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Digitizing Policy + Rules as Code Helping People with Low Incomes Navigate Benefit Cliffs: Lessons Learned Deploying a Marginal Tax Rate Calculator
This report details findings and lessons from a project to develop a calculator to help people anticipate how a change in earnings from employment would affect their net income and information on their estimated effective marginal tax rate.
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Medicaid and CHIP Eligibility Renewals: A Communications Toolkit
This toolkit has important information to help inform people with Medicaid or CHIP about steps to take to renew their coverage or find other health care options.
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The Wait List as Redistributive Policy: Access and Burdens in the Subsidized Childcare System
This article theorizes the wait list as an underexamined vehicle of administrative burden. Focusing on the example of subsidized chidl care, the article's findings suggest wait lists as understudied but consequential sites of opaque policymaking that shape access to critical social services and the legibility of unmet need.
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Digitizing Policy + Rules as Code Benefit Cliffs Calculator
The Benefit Cliffs Calculator helps case managers and public benefit recipients to prepare for benefit cliffs (i.e., declines in benefits due to an increase in earnings). It compares the net resources and benefits available to families under different employment scenarios.
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Improving mobile usability for claimants
Mobile usability refers to the ease with which people can accomplish tasks on smartphones or tablets. A good mobile experience enables people to do the same things they do on a desktop computer while considering mobile devices’ constraints.
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Automation + AI A Human Rights-Based Approach to Responsible AI
This paper argues that a human rights framework could help orient the research on artificial intelligence away from machines and the risks of their biases, and towards humans and the risks to their rights, helping to center the conversation around who is harmed, what harms they face, and how those harms may be mitigated.