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Customer Experience Specialist
This is a job description for the role of Customer Experience Specialist from the Centers of Excellence.
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Further Advancing Racial Equity and Support for Underserved Communities Through the Federal Government
Issued on February 2, 2023, this Executive Order provides guidance to combat discrimination and advance equal opportunity, including by redressing unfair disparities and removing barriers to government programs and services.
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Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs.
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Technology Executive Toolkit
Resource Guide developed by the State of California to support on-boarding of individuals entering technology leadership positions.
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Hennepin County Accessibility Landing Page
Hennepin County's (MN) accessibility landing page.
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City of Boston’s Ordinance to Ensure Gender Inclusivity on City Forms
Legislation to ensure gender inclusivity on forms in the City of Boston.
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Service Designer
This is a job description for the role of Service Designer from the City of Austin.
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State of North Carolina Accessibility and Usability Standard
This standard offers guidance for designing and delivering websites and digital services to prioritize a digital-first public experience. It outlines statutory requirements, clarifies mandates, and expands on best practices for the state's digital assets.
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Performance.gov Participation Solicitation Site
The Federal Government made it easier for the public to share their knowledge, needs, and lived experiences to improve how government works for them and with them.
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Embedding Disability Equity into Efforts to Advance Upward Mobility
This article emphasizes the need for local leaders to prioritize disability equity in advancing upward mobility, addressing systemic barriers that hinder disabled individuals' escape from poverty.
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Healthcare Communications Flowchart
This chart is based on the flow of infection control information from national and state guidance down through healthcare systems and facilities, ultimately reaching frontline healthcare workers.
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NJDOL Benefits Eligibility Tool
A beta version of a screening tool that lists benefits programs that New Jersey residents can use to determine what benefits they are eligible for.