Oklahoma Human Services (OKDHS) modernized their service delivery by reducing their real estate footprint, designing trauma-informed and user-friendly spaces, and expanding an embedded worker program to improve accessibility and client experience. Through their "Service First" strategy, OKDHS aims to create more equitable and compassionate interactions, reaching vulnerable populations while addressing high occupancy costs.
Key functionalities and design elements recommended for creating effective online WIC applications, focusing on usability, accessibility, and compliance to improve participant experience and streamline agency operations.
A practical guide for advocates that explains how automated benefit notices are generated, where common notice failures originate, and how to push for effective fixes.
This brief shares findings from a November 2021 survey of state SNAP agencies about their use of the SNAP ARPA funds in fiscal year 2021, and their initial planned activities for fiscal year 2022 and 2023.
American Public Human Services Association (APHSA)
In this piece, the Digital Benefits Network shares several sources—from journalistic pieces, to reports and academic articles—we’ve found useful and interesting in our reading on automation and artificial intelligence.
This blog analyzes how the One Big Beautiful Bill Act (OBBBA) will dramatically shift SNAP costs onto state governments, projecting massive budget increases and fiscal strain.
This slide deck describes the main mechanisms in a dynamic analysis of H.R. 1, explains the changes to SNAP, and explains the macroeconomic effects and budgetary feedback of those changes.
What Works Cities helps local governments improve residents’ lives by using data and evidence effectively to tackle pressing challenges. The Certification Assessment helps cities benchmark their progress and develop a roadmap for improvement.
A case study on how North Carolina leveraged human-centered design, interagency collaboration, and data-sharing strategies to improve cross-enrollment in SNAP, WIC, and Medicaid, aiming to reduce administrative burden and better serve families.
American Public Human Services Association (APHSA)
Many low-income households lack the savings to weather financial shocks like layoffs, and SNAP plays a crucial role in helping them manage essential expenses during difficult times.
