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Human-Centered Design GetCalFresh Demo Website
Demo website for GetCalFresh—Code for America and the state of California’s efforts to simplify the SNAP application process.
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Human-Centered Design How Human-Centered Is our Social Safety Net?
This article discusses Code for America’s research into the user experience of applying or Medicaid, SNAP, TANF, WIC, and LIHEAP in the United States. They found that user experience applying for benefits programs varies greatly by (and often within) each state.
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Human-Centered Design Challenges of participation in large-scale public projects
This paper examines the challenges of participation in large-scale public projects. Taking its offset in a case-study of the development of a new public multimedia library, the paper discusses methods and values of Participatory Design in the face of the challenges that a project of this scale entails. These challenges concern how to address and manage a heterogeneous group of stakeholders and end-users, how to inform stakeholders and establish participation as a relevant activity, the development of new techniques and technologies to scaffold participation, and the interplay between iterative development and institutional transformation.
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Human-Centered Design Design Justice Network
Website of The Design Justice Network, a home for people who are committed to embodying and practicing the Design Justice Network Principles.
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Human-Centered Design Design in the Public Sector: Toward a Human Centered Model of Public Governance
This paper analyses 15 cases of design in the public sector to arrive at a theoretical characterization of design in the public sector that aligns with descriptions in non-public settings. It also considers public design practices might signal the emergence of human-centered models of public governance that counterbalance more bureaucratic and analytical traditions.
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Human-Centered Design The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
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Human-Centered Design Design Kit: The Human-Centered Design Toolkit
IDEO’s Human-Centered Design Toolkit lays out how and why human-centered design can impact the social sector.
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Human-Centered Design How to begin designing for diversity
In order to create for all, we have to employ processes that authentically engage misrepresented communities. People tend to think of diversity, equity, and inclusion (DEI) efforts in terms of implicit bias workshops, employee resource groups, and hiring processes. These efforts are all important, but it is also necessary to focus on DEI as it relates to the creation of products, services, and content, and use a design-thinking approach to tackle these tricky issues.
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Human-Centered Design Configuring participation: on how we involve people in design.
This paper explores three important questions for understanding how HCI configures participation; Who initiates, directs and benefits from user participation in design? In what forms does user participation occur? How is control shared with users in design? In answering these questions, the authors consider the conceptual, ethical and pragmatic problems this raises for current participatory HCI research. Finally, they offer directions for future work explicitly dealing with the configuration of participation.
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Human-Centered Design Calling all stakeholders: Group-level assessment (GLA)—A qualitative and participatory method for large groups
Group-level assessment (GLA) is a qualitative and participatory large group method in which timely and valid data are collaboratively generated and interactively evaluated with relevant stakeholders leading to the development of participant-driven data and relevant action plans. This article describes the methodological development and process of conducting a GLA and its various applications across the evaluation spectrum.
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Human-Centered Design ideas42 Methodology
This article introduces ideas42, a non-profit behavioral research and design firm applying insights from behavioral sciences, including behavioral economics (BE), social psychology, and other disciplines, for social good. Their behavioral design methodology is human-centered, but it incorporates scientific insights and iterative testing, applying observations about how people choose and act from experimental academic research to inform qualitative research.
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Human-Centered Design Renewed Principles of Delivery-Driven Government: Evolving and expanding our vision for how government should serve the public
Code for America initially introduced the concept of Delivery-Driven Government in 2018. This article refreshes its original principles and expands on what the organization has learned to make its concepts clearer.