This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
This article emphasizes the need for local leaders to prioritize disability equity in advancing upward mobility, addressing systemic barriers that hinder disabled individuals' escape from poverty.
A practical guide for advocates that explains how automated benefit notices are generated, where common notice failures originate, and how to push for effective fixes.
This resource is a communications toolkit designed to help states and stakeholders inform Medicaid and CHIP recipients about the eligibility renewal process, ensuring they take necessary steps to maintain or transition to alternative health coverage.
This video, produced after the completion of the TDC Pilot, features staff members from the California, Colorado, Minnesota, and Virginia TANF agencies reflecting on their challenges, accomplishments, and general experiences during the pilot.
U.S. Department of Health and Human Services (HHS)
“Interoperability” refers to systems’ ability to interact with each other to share data so that a customer is connected with as many benefits as possible in an efficient way. The Affordable Care Act (ACA) was originally intended to be interoperable, but this has not occurred yet. Promoting interoperability in the ACA is imperative, as it would help alleviate food insecurity through automatic benefits enrollment.
In 2024, the Center on Budget and Policy Priorities and Digital Benefits Network led a workshop to explore key terms related to digital identity, and provide ecosystem-level context on how authentication and identity proofing may show up in the online benefits experience and impact clients. This resource links to the presentation slides.
This toolkit provides individuals and organizations with guidance, drawn from learning and experience, on how to use administrative and other data to inform program improvements. It collects concrete strategies and practitioner-tested tools designed to advance these efforts. These materials were developed in pilot projects with local Temporary Assistance for Needy Families (TANF) agencies as part of the TANF Data Collaborative (TDC).
This report explains how the A-87 Exception enabled states to modernize and integrate health and human services systems, improving service delivery, efficiency, and data sharing across programs.
American Public Human Services Association (APHSA)
The Atlanta Fed’s CLIFF tools provide greater transparency to workers about potential public assistance losses when their earnings increase. We find three broad themes in organization-level implementation of the CLIFF tools: identifying the tar- get population of users; integrating the tool into existing operations; and integrating the tool into coaching sessions.
