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The Federal government is redesigning how it delivers services
Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
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Toolkit for Helping States Implement People-Centered Pandemic EBT
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
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The Cash Assistance Implementation Playbook
The purpose of this document is to outline possible technical approaches to supporting a cash assistance program.
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Technology, Accessibility, and the Child Tax Credit
Code for America's GetCTC portal simplifies access to the Child Tax Credit for low-income families by providing a mobile-friendly, bilingual platform for streamlined tax filing.
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Rapidly Building Unemployment Services During the Pandemic
Nava partnered with California's Employment Development Department (EDD) to rapidly develop two cloud-based digital services, enhancing unemployment benefit access during the COVID-19 pandemic.
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Proof Points for Human-Centered Benefits Administration
Code for America’s Integrated Benefits Initiative has been working in partnership with the State of Colorado to demonstrate how user-centered approaches lead to measurably better delivery of safety net programs. This article describes their work with the state of Colorado in simplifying how clients report common life changes that can affect their eligibility.
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Pandemic EBT Policy + Delivery Memo
Policy memo by Code for America regarding how to deliver P-EBT benefits during the COVID-19 crisis.
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Overcoming Barriers: Helping Self-Employed Applicants Access Their Full CalFresh Benefit
This article discusses how Code for America enhanced the CalFresh application process to better assist self-employed individuals in accessing their full benefits by clarifying self-employment definitions and simplifying income verification.
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MNbenefits Demo Site
Demo website for MNbenefits, Minnesota's benefits application that allows applicants to finish an application in 20 minutes or less.
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Keeping Students Fed in an Uncertain Back to School Season: What We Learned from P-EBT, and What Comes Next
Code for America describes its work building the P-EBT online application and the consulting it provided to 10 states regarding implementing the program in a quick, effective, and human-centered way. Despite herculean efforts among human services and education agencies to get P-EBT off the ground, there were a few key technological, operational, and logistical barriers that consistently got in the way and hampered a smooth rollout of the program across the country.
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Improving service delivery in EITC for New Yorkers
The Improving Service Delivery in EITC for New Yorkers initiative explores ways to enhance access to the Earned Income Tax Credit (EITC) through improved outreach, application processes, and service delivery.
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Improving Public Programs for Low-Income Tax Filers
A New America report examines the Volunteer Income Tax Assistance (VITA) program, highlighting its role in aiding low-income tax filers and offering recommendations to enhance public benefit access through improved tax filing assistance.