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Balancing Security and Customer Experience During Digital Account Creation and Authentication for Benefits Delivery at BenCon 2024
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
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Mixed-Status Families and Immigrant Families with Children Continued Avoiding Safety Net Programs in 2023
This Urban Institute report highlights how immigrant and mixed-status families continued to avoid safety net programs in 2023 due to lingering fears around the public charge rule.
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Use of Publicly Available Generative AI
Guidelines for the use of publicly available generative artificial intelligence (AI) in the State of North Carolina
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Pathways to Economic Mobility: Mobility Experiences
Through analyzing hundreds of research studies and surveying thousands of Americans this report identifies 28 life experiences that drive lifetime income, called mobility experiences.
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Digital Accessibility Toolkit
Variety of learning materials and resources to help learn and implement accessibility in Government of Canada digital projects.
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Disability, Bias, and AI
This report explores key questions that a focus on disability raises for the project of understanding the social implications of AI, and for ensuring that AI technologies don’t reproduce and extend histories of marginalization.
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The Benefits Cliff Dilemma: Navigating Wage Increases and Public Benefits
The goal of the brief is to encourage policy makers and employers to consider benefits cliffs as they look to create mandatory wage increases, with a look at a legislative action in NYC.
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SNAP BBCE History
State broad-based categorical eligibility (BBCE) changes from 2010-2023
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Funding Your Digital Service Through the Digital Investment Process
Summary website created by the British Columbia Digital Office about successfully navigating the digital investment process and take a step-by-step approach to secure financial support to build or scale your digital service.
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Senior Business Analyst
This is a job description for the role of Senior Business Analyst from the Ontario Digital Service (ODS).
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Director of Innovation
This is a job description for the role of Director of Innovation from the Washington, D.C.
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Administrative Officer – Internal Operations
This is a job description for the role of Administrative Officer - Internal Operations from the Canadian Digital Service (CDS).