Library
Discover the latest innovations, learn about promising practices, and find out what’s coming next with best-in-class resources from trusted sources.
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Building Healthier Lives Through Increased SNAP Participation
A study shows that Benefits Data Trust’s outreach and application assistance significantly increased SNAP enrollment among North Carolina seniors, improving health outcomes and reducing Medicaid costs.
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BenePhilly SNAP Demonstration Project
This report summarizes preliminary findings from BenePhilly’s 18 months of operation (June 2010–December 2011).
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A Playbook for Improving Unemployment Insurance Delivery
This playbook offers a comprehensive guide to enhancing unemployment benefits systems, focusing on claimant-centric approaches, equitable access, and actionable steps for state agencies.
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“It has meant everything”: How P-EBT Helped Families in Michigan
This report explores Michigan’s implementation of the Pandemic Electronic Benefit Transfer (P-EBT) program. Drawing on interviews from individuals within the Michigan Department of Health and Human Services and input from SNAP participants via surveys distributed using the Fresh EBT app, this report provides insights into the strategies that enabled Michigan to roll out an entirely new program quickly and effectively.
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The CUTGroup Book: Civic User Testing Group as a New Model for UX Testing, Digital Skills Development, and Community Engagement in Civic Tech
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
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Playbook For Ethical Tech Governance
Governments and leaders are required to regulate change while mitigating risk, so IFTF's Governance Futures Lab developed this decision-making guide for them. In a world where technologies are transforming faster than we can keep up, anticipatory governance is crucial in order to safeguard against both the intended and unintended effects of technological advances.
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Make RFPs More Equitable
This article provides several suggestions on improving an organization’s RFP.
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ideas42 Methodology
This article introduces ideas42, a non-profit behavioral research and design firm applying insights from behavioral sciences, including behavioral economics (BE), social psychology, and other disciplines, for social good. Their behavioral design methodology is human-centered, but it incorporates scientific insights and iterative testing, applying observations about how people choose and act from experimental academic research to inform qualitative research.
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How to begin designing for diversity
In order to create for all, we have to employ processes that authentically engage misrepresented communities. People tend to think of diversity, equity, and inclusion (DEI) efforts in terms of implicit bias workshops, employee resource groups, and hiring processes. These efforts are all important, but it is also necessary to focus on DEI as it relates to the creation of products, services, and content, and use a design-thinking approach to tackle these tricky issues.
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Design Kit: The Human-Centered Design Toolkit
IDEO’s Human-Centered Design Toolkit lays out how and why human-centered design can impact the social sector.
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Design Justice Network
Website of The Design Justice Network, a home for people who are committed to embodying and practicing the Design Justice Network Principles.
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Configuring participation: on how we involve people in design.
This paper examines three key questions in participatory HCI: who initiates, directs, and benefits from user participation; in what forms it occurs; and how control is shared with users, while addressing conceptual, ethical, and pragmatic challenges, and suggesting future research directions.