Improving State Unemployment Insurance Technology: A Guide for Advocates
This guide is intended to provide everything else, with a focus on the basics of UI technology projects, guidance on standards for equitable uses of technology, and strategies for how to have a positive impact on these projects.
The guide stresses that while upgrading state unemployment insurance (UI) technology can be beneficial, poorly designed systems risk creating new barriers for claimants.
It underscores the vital role of advocates in ensuring modernization efforts are user-centered and equitable, and highlights the importance of collaborative approaches to address challenges in updating outdated UI systems.
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