IDEO’s Human-Centered Design Toolkit lays out how and why human-centered design can impact the social sector.
The document at is a website by IDEO that introduces and explains the principles and methods of human-centered design.
It provides resources, case studies, and step-by-step guides to help individuals and organizations apply design thinking to solve real-world challenges.
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This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
These Figma artifacts illustrate the end-to-end design of Boston’s digital mattress recycling service, including resident scheduling flows, mobile interfaces, alerts, and design system components.